Members’ Insurance

Alpenverein Weltweit Service (AWS)

This provides insurance cover for all members of the Österreichischer Alpenverein who require rescue services as a result of accidents occurring in the course of leisure activities. Costs for repatriation, transfer and medical treatment are covered abroad for accidents occurring in the course of leisure activities or business as well as for illness. AWS is valid worldwide, with the exception that the third-party insurance and criminal law legal protection insurance are restricted to Europe, (see AWS document for Europe definition). AWS’s insurance provider is Generali Versicherung AG.

For full details, click on the image or link: AWS document

It is NOT a travel insurance.  You should read the AWS document carefully to find out whether you need to take out additional insurance to meet all your requirements.

If you are already a member and have any queries please contact the broker, KNOX Versicherungsmanagement GmbH.  They speak fluent English. The AAC(UK) Office is not able to answer questions which seek interpretation of the insurance cover.  KNOX are unable to answer queries from non-members.

For change of address details please email the AAC(UK) office at aac.office@aacuk.org.uk  You do not need to inform KNOX the insuance broker.

KNOX Versicherungsmanagement GmbH:

Tel Austria: 0043 512 238300-30
Fax Austria: 0043 512 238300-15
email: AV-service@knox.co.at 

Sums insured

  1. Rescue Costs (in one´s country of main place of residence and abroad) up to €25,000.– per person and claim. Year-round, worldwide, during leisure time.
  2. Repatriation (without cost limitation) and medical treatment costs abroad (up to €10,000 per person and claim).
  3. European third party liability insurance up to €3,000,000.– Year-round. Europe-wide.
  4. European criminal law legal protection insurance up to €35,000.– Year-round. Europe-wide.
  5. European damage compensation legal protection for damage compensation claims after accidents involving personal injury to max. €500.– per insured event

What should be done in the event of an insurance claim?

Please note! Prior to repatriation, transfer, in-patient medical treatment abroad or transport within the country of main place of residence (not rescue), it is absolutely imperative that contact be made with Europ Assistance (otherwise a maximum of only EUR 750.– will be reimbursed):

Europ Assistance:

Tel Austria: 0043 1253 3798
Fax Austria: 0043 1313 89 1304
email: aws@alpenverein.at

All other claim forms should be sent to:

KNOX Versicherungsmanagement GmbH,
Resselstraße 33,
A-6020 Innsbruck,
Austria

Tel Austria: 0043 512 238300-30
Fax Austria: 0043 512 238300-15
email: AV-service@knox.co.at

Claim Form – for rescue, medical treatment and repatriation costs (updated 30/10/2019)

Claim Form – for third party liability

Claim Form – for legal expenses

For further details/checklist about making a claim, click here.

Alpenverein Premium – Single Trip Cover

This insurance policy is separate from the Alpenverein Weltweit Service (AWS) policy.  It provides cover for trips lasting more than 8 weeks.  If the AIM of any trip is to go over 6000m, members will need the additional ‘Alpenverein Premium Single trip cover’, as the whole trip WILL NOT be insured under the AWS policy.  For details please click:

Alpenverein Premium Single Trip Cover

The prerequisite for insurance cover is the membership of the insured person(s) in the Österreichischer Alpenverein. The insurance contract can be concluded only by members of the Österreichischer Alpenverein whose main place of residence is in Europe.  Click here for definition of Europe, (which is different to the AWS document for European third party/legal cover).

For purchasing the product, please click the following link, (the application form is web-based, and only available in German):

Registering for the Alpenverein Premium Single Trip Cover

What should be done in the event of an insurance claim?

Please note! Prior to repatriation, transfer, in-patient medical treatment abroad or transport within the country of main place of residence (not rescue), it is absolutely imperative that contact be made with Europ Assistance (otherwise a maximum of only EUR 750.– will be reimbursed):

Europ Assistance:

Tel Austria: 0043 1253 3798
Fax Austria: 0043 1313 89 1304
email: aws@alpenverein.at

In case of rescue, repatriation, transfer and medical treatment please send a claim form to:

KNOX Versicherungsmanagement GmbH,
Resselstraße 33,
A-6020 Innsbruck,
Austria

Tel Austria: 0043 512 238300-30
Fax Austria: 0043 512 238300-15
email: AV-service@knox.co.at

Claim Form – for rescue, medical treatment and repatriation costs – for single trip insurance

For further details/checklist about making a claim, click here

For members’ insurance accounts click here

[Updated 10 December 2019]