FAQs Miscellaneous

Why are meets deposits non-refundable in case of cancellation?

Many of our meets are very popular and places are filled very quickly. If meets deposits were refundable there would be nothing to deter members from booking places early on the off-chance that they might wish to attend, knowing that they can cancel at the last minute without it costing them anything.

Are there no circumstances when meets deposits might be refunded?

Yes, but only if the cancelled place can be filled by another member.

When are the alpine huts open? And how do I contact them? How do I book them? Can we have a booking form?

Please see the Alpine Hut Information page.

What is the weather like in Austria at this moment?

On our Mountain Weather Forecasts page there are links to several good mountain weather websites.

How do I order merchandise items listed on the on-line Shop?

Log in with the members log on and password details and click on the ‘Online Shop‘ link from the toolbar on the home page.  Merchandise items can be selected and placed in the basket.  The postage will be calculated depending on the items in your basket and your country.  At the end of the process pay with debit or credit card.  You will receive a comfirmation email once we have received your order, and another one with your order has been processed and the items have been dispatched.

Alternatively,  please complete the Merchandise Order Form mailed with the Winter newsletter or phone the AAC(UK) Office with your order.  The postal Web Order Form can also be used, please print, complete and post to the office.  Never quote credit card details in an email. Please note that our sales items may be purchased only by members, and membership numbers must be provided and are checked.

Please note: The Merchandise Order Form (mailed with the 2018 Winter newsletter) contained an incorrect price for ÖAV Gloves.  The cost of the Gloves is £45.00.

What if I want to cancel my merchandise order?

You may cancel your order and receive a refund, provided you notify the AAC(UK) Office within 14 calendar days of receipt. No refund is possible in the case of Karabiners (unless faulty), or Head Torches, if you have opened the packaging. If you wish to cancel a subscription to bergundsteigen or Bergauf in mid-term, please contact the AAC(UK) Office: aac.office@aacuk.org.uk

Orders will only be processed during office opening hours:

Mon: 09:00 – 17:00
Tue: 09:00 – 17:00
Wed: 09:00 – 17:00
Thu: 09:00 – 17:00
Fri: 09:00 – 13:00
Sat: Closed
Sun: Closed
UK Public Holidays: Closed

What if my question is not in this list or any of the other lists available?

Please contact the AAC(UK) Office, and we will do our best to answer it.

[Updated 11 December 2018]

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